Supply Logistics

The assignment is for coursework for Supply Logistics.

It contains for 4 assignments.

All Assignments requires 2 pages. (8 pages total)

For each assignment complete a bibliography page (at least 3 references for each assignment).

Reference your sources of information in APA format in-text citations.

Assignment ONE Expectations

For each assignment complete a bibliography

· Your assignment should be a minimum of 2 pages in length.

· You are required to use APA formatting and you are required to cite and reference your sources. 

· There should be a minimum of FOUR reputable sources cited and referenced in your paper.  

You and your rich friends are entrepreneurs in Silicon Valley, but you don’t have the smarts to either build new devices or write new apps. (Sorry.) Instead, you’re interested in tapping a more prosaic market; the geeks who build new devices, and write new apps.

Tentative name for the business: MyShoppingCart.com. Customers visit the site, and select items for delivery using one of two shopping modes: by store (specify a business, see what it sells, and pick items) or by product (specify a grocery item, see which stores stock it, and pick a store). As usual, the customers fill shopping carts online, enter their plastic, and await delivery. You plan to charge outrageous prices, but hey – this isn’t a price-sensitive crowd.

Let’s suppose the company has Taken Off, and is now a Big Deal in Silicon Valley. Thousands of otherworldly, overpaid people, many of whom could either find the time to go shopping themselves, or delegate the task to their PAs, have come to rely upon MyShoppingCart.com for groceries – and not just at 3:00 AM on Sunday morning.

The company’s success has been due to its clean, beautifully intuitive shopping app, which works flawlessly on every device, and also to its awesomely fast delivery service. In one instance, which has become the stuff of local legend, a millionaire’s trophy wife was horrified to discover that she was completely out of cocktail onions, and a party she was hosting was beginning in a half hour. She placed an order on her cellphone, and a motorcycle courier from MyShoppingCart had the onions in her hand in 17 minutes flat. (That $1.75 jar of onions did, of course, cost her $50, charged to her American Express card, but she didn’t notice.)

But now the company has encountered a problem — the warehouse. There are bottlenecks: it’s taking too long for items to get from the receiving side of the shipping dock to the shelves. It’s taking too long to pick an order from the shelves and get it out the door, in either a car trunk or motorcycle saddlebags. There’s no minimum acceptable time for either activity; the emphasis is always on making things faster.

Obviously, it’s impossible to know the particulars of what’s going on. But how would you find out? Once you know, what sort of program would you put into place, to make things better? In particular:

1. How would you go about benchmarking the warehouse’s performance?

2. How would you collect data concerning the details of warehouse performance?

3. How would you apply the PDCA process to improving performance?

Your discussion should be solidly grounded in the background materials, and supported by citations and references.

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Assignment TWO Expectations

· Your assignment should be a minimum of 2 pages in length.

· You are required to use APA formatting and you are required to cite and reference your sources. 

· There should be a minimum of FOUR reputable sources cited and referenced in your paper.  

We return to the hypothetical grocery delivery business described in ASSIGNMENT ONE.

If you buy a defective computer, then it’s a given that you’re going to take it back to where you bought it, either to be repaired, replaced, or returned in exchange for a refund. If you buy a net of onions that has some moldy ones in it, then it’s a given that you’ll simply throw them away. Taking them back to the store isn’t worth the trouble.

In the case of MyShoppingCart, the situation is a bit more complex. Your customers are paying a high premium for fast, 24/7 delivery of groceries. If a Silicon Valley matron gets a corked bottle of pinot grigio, or a tin of pate de foie gras with an unwholesome aroma, then she expects your company to come get it, and credit her account.

This is an example of reverse logistics, which your readings describe as “a supply chain opportunity.” But you’re having difficulty finding any opportunities in the smelly bags of spoiled groceries that turn up at your warehouse from time to time. This problem is a lemon. Your challenge – to make lemonade!

Carefully examine the situation, and discern any opportunities to profit from the returns, or at least earn enough money to offset the losses. Here are some clues. You bought the products from somebody, right? Maybe they’re good for it. Also: information about product quality is valuable, at least in principle. How could you monetize that value? Who would be interested in seeing that information, and what could you gain by providing it to them?

Again, be sure to base your discussion on a close reading of the required sources. Be sure to provide citations and references.

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Assignment 3 Expectations

· Your assignment should be a minimum of 2 pages in length.

· You are required to use APA formatting and you are required to cite and reference your sources. 

· There should be a minimum of FOUR reputable sources cited and referenced in your paper.  

Address DHL’S logistical quality distribution strategy, to include:

· The specifically logistical functions for which the organization is responsible.

· The metrics pertaining to those functions that determine quality. Possible metrics are timeliness, reliability, cost, shrinkage (damage and loss), etc.

· How those metrics are monitored.

· How the organization applies Deming’s PDCA paradigm to quality control; or if it doesn’t, how it could or should apply that paradigm.

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· Assignment FOUR Expectations

· Your assignment should be a minimum of 2 pages in length.

· You are required to use APA formatting and you are required to cite and reference your sources. 

· There should be a minimum of FOUR reputable sources cited and referenced in your paper.  

For this assignment, address DHL’s involvement in reverse logistics. The nature of reverse logistics depends upon the organization. Not all of the following topics may be relevant; address those that are.

1) How the organization handles customer returns, to include return policy.

2) Organizational participation in recycling and repurposing efforts

3) Organizational responsibility for after-end-user disposal and pollution

4) Organizational involvement in customer efforts to increase efficiency and decrease waste

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