OPS 571 WEEK 2 QUIZ (21/21)


1. An advantage of a make-to-stock process is which of the following?

It responds directly to customer orders

It allows the firm to avoid inventory costs

Rapid delivery of a standard product

All units of output are unique


2. According to Little’s law, which of the following can be used to estimate inventory?

Set up time times throughput rate

Process time times cycle time

Process velocity times flow time

Throughput rate times flow time


3. Which of the following is a principle of reengineering?

Integrate the outcomes of parallel activities

Organize around the tasks

Treat geographically dispersed resources as though they were centralized

Capture information many times, at the source and where it is interpreted


4. Which of the following is one of the major types of stakeholders impacted by most consulting projects?

International government regulators

Other consultants

Board of directors



5. In the pull system, which of the following is the partner that begins the process of pulling?


Executive management


Quality control personnel


6. Which of the following production process terms best describes a stage in a multiple-stage process that limits the capacity of the overall process?






7. To implement a flow process in developing a lean system, a firm might do which of the following?

Eliminate some fixed costs

Build product in anticipation of demand

Reduce setup/changeover time

Improve capacity utilization


8. Which of the following operations consulting tools are used in the cost impact and payoff analysis stage in the operations consulting process?

SPC tools and bottleneck analysis

Decision trees and stakeholder analysis

Plant audits and statistical tools

Customer surveys and gap analysis


9. If the run time for a batch of parts is 25 minutes on a machine, and the setup time is 75 minutes, which of the following is the operation time?

100 minutes

75 minutes

3 minutes

25 minutes


10. Which of the following are possible examples of cycle times?

Time required to produce a batch of parts

Time it takes for an instructor to grade an exam

Time to set up a new assembly line

Time that a part waits in queue


11. Which of the following is a key metric associated with value stream mapping?

Lead time

Product demand

Defects per million operations

Fixed costs


12. In contrast to TQM, what approach seeks radical change through innovation?

Lean manufacturing


Project management

JIT distribution


13. What is the term that refers to “the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed” (as cited in Jacobs & Chase, 2011, p. 461).


Operations consulting process


Continuous improvement


14. Lean production seeks to achieve high volume production using which of the following?

Minimize utilization

Maximize inventory of work-in-process

Minimize inventory of raw materials

Maximize capacity


15. Which of the following operations consulting tools provide summary performance updates for specific processes and are generally presented in graphical form with color-coding of trend lines and alarms?

Responsibility charts

Stakeholder analysis

Process dashboards

Decision trees


16. Which of the following production process terms best describes the situation when activities in a stage of production must stop because there is no work?




Multiple-stage processing


17. Which of the following is a factor that causes a diseconomy of scale?

Increased utilization

Increased transportation costs

Increased product value and prices

Increased total operating costs


18. Which of the following is a situation that likely will yield economies of scale?

Factory that fully utilizes dedicated resources for information technology, material handling, and administrative support

Large factory with dedicated capacity that is able to produce twice the number of units as locally demanded

Company with factories in multiple countries that produces products for local demand

Factory that produces low volume, customized products


19. In setting up a kanban control system, you need to determine the number of kanban card sets needed. If the average number of units demanded is 1,000 per hour, the lead time to replenish the order for this item is 10 hours, the container size is 5 units, and the safety stock is estimated to be 5% of the expected demand, what is the number of kanban card sets needed?






20. Which of the following terms refers to a special type of flowcharting tool that is valuable for the development of lean processes?

Kanban production control system


Value stream mapping

JIT production


21. The basic notion of economies of scale assumes which of the following?

Total cost of output drops as volume increases

Two plants can be operated at the same cost as a single plant

A piece of equipment with twice the capacity of another piece typically costs twice as much to purchase and to operate

Average cost per unit of output drops as a plant gets larger and volume increase