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 I would describe success factors for e-health by first looking into the base of the e-health system. This would include ICT architecture and infrastructure; standardized policies, protocols, and procedures; user access and accessibility policies and infrastructure; and government regulation and control (Wickramasinghe, & Schaffer, 2009). Making sure these components are all up to code and are working would ensure at the bare minimum that there would be no technical errors. This also covers the process of the e-health system which is an integral part for success in the system. From this assessment I would now be able to look at other success factors like outcomes, cost and the acceptance by patients, family members, and providers without anything holding it back from showing its potential.  Outcomes show what the differences are from the old system to the new. We would want to see that our investment is doing better than the old. This success factor helps us to justify the new investment. Cost goes hand in hand with outcomes, we would want to see how the e-health system is reducing the cost for the organization as well as the patients. We would look to see if there is reduction in ER visits, a cut down in unwarranted visits, and reduction of indirect cost, along with many others. This success factor would be at the top of our list because it would be one of the main reasons for the new system. It is also correlated to how the system will fit in with our organization and how well it is for the patients, family members and providers. For the success factor of acceptance by patients, family members and providers to be a success the time and money spent, quality, willingness for the provider to change their workflow have to be within the range that all accept (Brown, Pasupathy, & Patrick, 2019, pp. 177-180). This range is one that is cheaper, takes less time, improves in quality and allows for an easy transition. Overall, I would describe success factors for e-health as the base operations for getting it started, along with the outcomes and general acceptance of the system.


Brown, G., Pasupathy, K., & Patrick, T. (2019). E-Health And Consumer Health Informatics. In Health informatics: a systems perspective (pp. 177-180) Chicago, IL: Health Administration Press.

Wickramasinghe, & Schaffer. (2009). Critical Success Factors for E-Health. Retrieved from


Electronic health (e-health) applications are increasingly being used to support the delivery of, and improve access to, clinically appropriate and cost-effective consumer-centered care (Brown, Pasupathy, & Patrick, 2019). E-health implementation has triggered a fundamental redesign of healthcare processes, integrating electronic communication at all levels, thus, resulting in quality care, customer-orientation, and timely access to health records (Brown et al., 2019). However, despite the potential benefits of e-health, its implementation is a difficult and complex process whose success depends on many factors (Brown et al., 2019).

Factors that are paramount to the success, diffusion, and sustainability of e-health applications include: privacy/confidentiality and accessibility of personal health information; outcomes; processes; cost; and acceptance by patients, family members, and providers (Brown et al., 2019). First and foremost, a clear purpose, strong leadership, and dedicated coordination are all vital for the adoption of telemedicine as part of standard care (Brown et al., 2019). Secondly, key stakeholders and consumers should be fully engaged and able to recognize the benefits of e-health platforms; active patient participation is a direct contribution to greater satisfaction with care, adherence to treatment, and improved health outcomes (Brown et al., 2019). Furthermore, project planning and readiness assessments should be done to assure that technology, funding, and clinical services needs are all well-matched for a seamless implementation process (Brown et al., 2019). Once implemented, a sustainable workforce model is essential to reinforce the service; outcomes should be the same as or better than those achieved by traditional care (Brown et al., 2019). And lastly, ongoing review and evaluation is vital for the continuous success of e-health applications (Brown et al., 2019).


Brown, G. D., Pasupathy, K. S., & Patrick, T. B. (2019). Health informatics: A systems perspective (2nd ed.). Chicago, IL: Health Administration Press.