Take-aways are key thoughts or ideas that were meaningful to you. 

Instructions: You will describe two take-aways for each chapter. Each take-away will consist of three to five sentences describing your key thoughts or ideas. 

Your format will look like this:

Chapter 1



Chapter 2




Making OB Work for Me

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Major Questions You Should Be Able to Answer

1.1 How can I use knowledge of OB to enhance my job performance and career?

1.2 Why do people engage in unethical behavior, even unwittingly, and what lessons can I learn from applying that?

1.3 How can I apply OB in practical ways to increase my effectiveness?

1.4 How could I explain to a fellow student the practical relevance and power of OB to help solve problems?

1.5 How can the Organizing Framework help me understand and apply OB knowledge to solve problems?

1.6 How can I use my knowledge about OB to help me achieve professional and personal effectiveness?

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What Is OB?

OB draws upon multiple fields to enhance our understanding and managing of people in the workplace.

OB attempts to overcome the pitfalls of relying on common sense by

Relying on a systematic science-based approach

Based on a contingency perspective as

No one best way to manage people, teams, or organizations

The best course of action often will depend upon the interplay of multiple person and situational factors.

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The Three Levels in OB

In OB, we are concerned with three levels at work.




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The Value of OB to My Job and Career (1 of 2)

Soft skills are among the most valued skill by employers.

In this course you will be exposed to numerous interpersonal (soft) skills.

Personal Attributes





Interpersonal Skills

Active listening

Positive attitudes

Effective communication

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The Value of OB to My Job and Career (2 of 2)

What criteria determine which applicant is hired?

Technical skills

Nuts and bolts of doing a job

Ability to get the job done

Based on job or function specific knowledge

What criteria determine which employee is promoted?

Ability to manage people

Strong team skills

Ability to build and manage relationships

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Test Your OB Knowledge (1 of 5)

The contingency approach to OB calls for all of the following EXCEPT

relying on one best way to manage situations.

using OB concepts and tools as situationally appropriate.

using a pragmatic approach.

not relying on simple common sense.

being systematic and scientific.

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The contingency approach to OB is based upon all these items except A.


Ethics and My Performance

The Importance of Ethics

Employees are confronted with ethical challenges throughout their careers.

Unethical behavior can damage relationships, making it difficult to conduct business.

Unethical behavior reduces cooperation, loyalty, and performance.

The legal system cannot always be relied upon to assure work conduct that is ethical.

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Ethical Dilemmas…No Perfect Solution

Situations arise where no clear ethical resolution arises.

Not always a pure choice between right and wrong

Places people in an uncomfortable position

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Causes of Unethical Behavior

Ill-Conceived GoalsMotivated BlindnessIndirect Blindness
The slippery slopeOvervaluing outcomesOne’s personal motivation to perform
Pressure from a supervisorReward systems that incentivize bad behaviorEmployees perception of no consequences for crossing the line

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Dealing With Unethical Behavior

What you can do

It’s business, treat it that way.

Accept that confronting ethical concerns is part of your job.

Challenge the rationale.

Use your lack of seniority or status as an asset.

Consider and explain long-term consequences.

Focus on solutions—not just complaints.

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Test Your OB Knowledge (2 of 5)

Which of the following statement about ethics is NOT true?

Ethical dilemmas occur when neither of two choices ethically resolves a situation.

Most people working in organizations are good people with good intentions.

If something is unethical it is also illegal.

Our conduct is shaped by our environment.

Reward systems can cause unethical behavior.

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The answer is C. It is often the case that unethical situations are legal in nature.


Applying OB to Solve Problems

Problems frequently arise and may be viewed as a gap between an actual and desired outcome.

Closing the Gap: A Three-Step Approach

Stop 1: Define The Problem.

Stop 2: Identify OB Concepts to Solve the Problem.

Stop 3: Make Recommendations and Take Action.

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Test Your OB Knowledge (3 of 5)

Which one of these is NOT true about defining a problem?

Managers usually do not spend enough time on defining the problem.

It is advisable to skip this stop and proceed to making recommendations.

After defining the problem, OB concepts or theories can be used to solve the problem.

People often make assumptions.

Once problems are defined, OB knowledge can produce better performance for an organization.

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The answer is B. Solutions can’t be generated until the problem has been defined and understood.


Structure and Rigor in Solving Problems

The Person–Environment Distinction

Person factors

Situation factors

Individual behavior often results from the interaction of these interdependent factors.

We need to understand the interplay among both factors to be effective.

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Test Your OB Knowledge (4 of 5)

Which of the following is MOST IMPORTANT when using OB to solve problems?

person factors

interdependence of person factors and environmental characteristics

environmental characteristics

interdependence of person factors and changes on a group or team level

independence of person factors and environmental characteristics

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The answer is B. The interactional perspective states that behavior is a function of interdependent and environmental factors.


The Organizing Framework for Understanding and Applying OB

Figure 1.3 Organizing Framework for Understanding and Applying OB

Jump to Appendix 1 for description

Copyright 2014 by Angelo Kinicki and Mel Fugate. All rights reserved. Reproduction prohibited without express permission of the authors.

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Using the Organizing Framework for Problem Solving

Select the most effective solution considering

Selection criteria


Choice process

Necessary resources

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Test Your OB Knowledge (5 of 5)

The organizing framework for understanding and applying OB is based upon

a systems approach.

using person and environmental factors as inputs.

processes including individual level, group or team level, and organizational level.

outcomes organized into individual level, group or team level, and organizational level.

All of these are correct.

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The answer is E. All the statements describe the organizing framework.


Appendix 1 The Organizing Framework for Understanding and Applying OB

Return to slide

The graphic shows the relationship between the three categories Inputs, Process, and Outcomes.


Personal Factors

Situational Factors

Leads to


Individual Level

Group/Team Level

Organizational Level

Leads to


Individual Level

Group/Team Level

Organizational Level

In return, Outcomes relates to both Inputs and Processes.

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