Conclusion For Your Paper And Combine All The Sections Into A Project Paper

***500 word summary of attached paper in APA format***

Details of complete assignment content, deliverables and rubric

Capstone Project – Section 5

Conclusion for your paper and combine all the sections into a project paper

  • Recap the info regarding organization
  • Glimpse into the future for the organization based on your learning
  • Combine all parts into a APA formatted product

This section is to be 500 words in length and in APA format. 

Running Head: Capstone Project-Final 1

Capstone Project-Final 2

Capstone Project- Final

David Mack

HA499- Kaplan University

Professor Matthews

January 19, 2016

Section 1- Proposal and Introduction

Mayo clinic is among the largest and oldest non-profit health care organizations in the United States. The clinic started as a temporary medical center run by Dr. William with the help of his two sons, Charles H. Mayo, and William J. in 1983 as a response to the Tornado that struck Rochester in that year (Olsen, 2014). Currently, the organization is a huge organization that as four hospitals and three clinics in three states. The company employs more than 40,000 workers who include physicians, nurses, scientists and other health workers. Mayo Clinic also owns the Mayo Clinic Health System. The system consists of about 70 clinics and hospitals in lowa, Wisconsin, and Minnesota. Mayo Clinic also owns various medicine colleges which include Mayo Medical School, the Mayo School of Health Sciences and Mayo Graduate school of Medical Education. Along with these establishments, Mayo Clinic treats millions of people at its premises from over 150 countries across the world every year.

I selected this organization due to its commitment to the interest of the well-being of their patients. This guiding principle of the organization was articulated by Dr. William (Olsen, 2014). The Clinics mission, as stated on its website is to inspire and contribute hope, health and well-being to its patients by providing quality care to all its patients through clinical research, education and practice (Mayo Clinic, 2015). Its primary value is to ensure the patient’s needs come first. This indicates that the clinic is focused to its patients. Another reason I selected this organization is the fact that it has been able to portray a true brand of quality healthcare in the United States. The company has always focused on providing the best quality of healthcare since it was started. Mayo Clinic believes in team work and it employs a group-oriented approach that has made it successful. The focus on quality makes this organization stand out from other organizations in the healthcare industry

Mayo clinic needs to focus on quality improvement and control techniques to enable it achieve its commitment towards quality healthcare to its patients (Noseworthy, 2014). The company can implement various quality improvement techniques such as the Six Sigma or Lean operations to achieve this. These are common approaches being incorporated in United States Healthcare sector. Mayo clinic should start by defining their client needs and come up with new strategies that will enable them to achieve their vision while maintaining their values to rebrand the whole organization. The management is, however, likely to face some resistance when it attempts to change some of its historic practices to bring new practices as an attempt to improve quality, patient access and cost reduction (Swensen, 2012). The world is rapidly changing, and Mayo needs to keep up with the quest towards change and advancement. The company needs to implement the quality improvement and control techniques in its operations to continue offering exceptional decorum and expertise in their services.

Section 2- Analysis of the Organization

Just like several other health care facilities today, the facility the physical setting mainly revolved around the healing aspect of the patients as well as the provision of comfort for the families of the patients. The healthcare sector has evolved enormously due to constructs formed by health policy makers concerning patient care and promotion of holistic treatments in the health facility. Numerous benefits emerge from the substantial advantages of the design of the health care facility. The benefits most importantly, improve the health of the patient, and increase the effectiveness of the staff and also their morale.

The setting enables administrators within the firm meets the critical safety benchmarks required, cost reduction and also increase their value and quantity of shares in the market (Vincent, 2011). Currently in the health sector, several health care facilities such as long term care health centers are periodically being constructed with the purpose of replacing those at the other end of their life span. The hospital has adapted to varying designs that enhance the comprehension of the healing environment, and the final research gathered the evidence-based design. Also, since health consumers are slowly becoming aware of the variety of choices in their hands, health care firms hope to lure them to their facilities through the welcoming environment. Therefore, the physical setting is typically the first impression of the patient in regards to the health center. It also is one of the most significant factors that influence the perceptions of the patient concerning the quality of care provided and their overall level of contentment (Turner, 1988).

The health facility caters for all patients with different income backgrounds. Also, the convenient location of the hospital benefits the patients from traveling constraints that might hinder rapid treatment in case their health situation is critical. The hygiene of the facility was favorable since prospective patients prefer clean and sanitary hospitals developed with sophisticated quality services. Since the hospital is enormous concerning size, the respective wards make it easier for patients that prefer low volume hospitals. The cost of treatment is also a factor when trying to attract prospective clients. The integration of insurance covers into various payment plans of the treatment offered draws patients. The economic think tank of the facility has devised modules that are cost effective for the patient and consequentially, strengthens their reputation within the locality (Blatt, 2014).

The effectiveness of various clinical activities within the firm was evident through the various integrated improvement health programs within the health care facility. The management in charge with the various health promotion activities primarily focuses on the education and advice towards the patients to empower them with the knowledge of the risk factors involved with the treatment and their particular ailment. Also, they identify the various needs of the patients (Bryant, 2009). Programs for rehabilitation and interventions have been incorporated into the system of the facility to integrate and ensure after the patient is discharged, continuity of care is available. The facility also emphasizes on the provision of a healthy work environment within the workplace.

The structure of the healthcare facility is essential especially since it’s still developing. The structure provides sufficient guidance and the required clarity on the issues involving human resources. The management initiates the implementation of a formal structure especially during the early stages of the development of the health care facility to create an identity for the firm. The structure lays out the authentic reporting relationships that are used to increase efficiency in the workflow of the company. The structure of the organization must be formally outlined to enhance the ease of adding new employment positions within the firm and also, provides a flexible means for development. The lack of a formal organizational structure leads to employees finding it tedious to acknowledge the chain of command in different situations. Also, lack of clarity of the responsibilities of each worker emerges. The structure increases the operational efficiencies within the firm. The task is achieved through the provision of sufficient clarity to all the workers. The management of the health company had the foresight to see the importance of the establishment of an organizational structure within the facility. It enabled each employee to identify their roles and responsibilities concerning their workload and ethical mandates. The importance of a formal stable organizational structure is emphasized so that as the health facility gradually develops, stability regarding structure is maintained

Vision: To be at the helm in leadership for advancing health and caring for people

Mission To offer honest services to all patients, their particular families, and those who care for them and the whole community

Values : Service: To vigorously aim to anticipate the rising needs of all patients, co-workers, and the various physicians. Patient First: The essential purpose of the health facility is to deliver the best care possible to each patient. The patient will always take priority in all the tasks we do. Integrity: We promote transparency and gradually build trust with our patients and the relevant stakeholders within the health sector without compromising our ethical mandate. Respect: All individuals involved in our daily activities are shown the highest form of dignity and professionalism disregarding their social standard. Innovation: We embrace evolution with open arms to vast improve our techniques and every aspect of our firm in a responsible manner. Teamwork: The effectiveness of a system revolves around the cultural diversity and collective strength of everyone, working with mutual respect and open communication.

Goals:The primary objective of this facility is promotional of a very high standard of health care, financial stability and most importantly loyal to all relevant stakeholders within the community.

All these objectives are done for the purpose of providing excellence, promotion of innovation and unbiased care to all the patients. Also, the health practitioners are trained, and the dissemination of health knowledge is promoted within a conducive culture that advocates diversity, equity, and inclusiveness (Kelly and Tazbir, 2013).The patient is required to receive a comprehensive explanation of the personal physician of the particular medical condition and the recommended treatment to take. Also, the expected risks and results and also the reasonable alternatives for the treatment must be discussed. However, the physician can explain some sensitive information to the guardian or next of kin in case the information poses a threat to the patient’s health

The patient must know all the written regulations of the hospital and the various procedures that include the methods utilized to save lives and also instances of withdrawal of life support. The patient can also refuse treatment to the extremes allowed by the law and must be informed comprehensively on the medical repercussions of the refusal of treatment (Annas, 2012).

The patient must be assured that their financial and medical records shall not be availed to anyone else outside the hospital without their complete approval. The only exception would be if the patient is being transferred to another health care facility and; therefore, the information of the state of health of the patient is vital (Dixon, Robertson, Appleby and Burge, 2011). Modern and the latest advancements in technology cannot substitute the significant role played by the specialized labor within the healthcare industry. Healthcare mistakes are often grave since the fatal consequences relayed to the patient. Therefore, the healthcare staff must be highly competent in implementation and following ethical and safety practices with the highest standard. Within the firm, numerous hindrances are affecting the human resource department. Currently, the identification, recruitment and retention of quality job seekers are challenging.

This problem occurs due to the increase in recruitment drives done by huge powerful health firms within the market and also abroad. The shortage of workers, however, can be handled through the establishment of effective human resource strategies elevate the chances of a favorable outcome. It is, therefore, the task of the Human Resource department to mentor, coach, counsel and identify suitable successors within the job market (Hernandez, 2009).The task would be achieved through consistent promotion of organizational values, beliefs, culture and ethics

The facility synchronizes with various sectors within the community and ensures that the greater effort primarily devoted to raising the quality standards of the lives of people within the community is achieved. Also, the firm reduces the horrible quality of life that highly associated with chronic ailments, disability and pain relief. In a global scale, continued devotion to the provision of health care to the population eventually culminates to an increase in the general labor force of a nation and ultimately the stability of various economies from the environment the health firm is situated all across the globe is done (Gofin and Gofin, 2010).

SWOT Analysis

The SWOT analysis mainly focuses on the Strength, Weaknesses, Opportunities and Threats linked with various scenarios after considerations concerning the internal and external aspects of the business organization and the market. Through this direction, the managers easily comprehend the current state of a situation (Pahl and Richter, 2009). Therefore, he has the required fundamental elements in its favor and eventually worth to be pursued. Currently, the analysis is a primary tool used in the health care sector.

· The personnel of the facility must be highly competent in the field of Medicare· Active and healthy relationships with the patients.· Active communication system within the firm· The Medicare delivery services must be well designed and efficient· A reputation for creativity and innovation· Unplanned expansion leads to an unconducive work environment due to lack of proper management· Expiration of excess stock of the medical supply and also an increase in inventory costs· An ancient system for maintenance of records· An inefficient record maintenance system in place· Outdated research data on various medical techniques
· Presence of expensive similar Medicare products with low quality· Presence of very loyal customers· Increase in demand for the quality Medicare product and services· Numerous opponents with similar Medicare products within the· Attractive adverts from competitors· A formidable competitor relocating to the same area that the health facility is situated

Part 3- Financial Management, Quality and Marketing aspects of the Organization

Finances of Mayo Clinic are compromised over six divisions, before going in to the details of these six departments it is important to understand the basic purpose behind the total finance distribution. Mayo clinic is a non-profit research organization and is considered one of the most highly ranked medical research institutes. The six sub-departments of mayo Clinic’s financial departments are (Seltman, 2013):

· Mayo Financial Services

· Treasury Services

· Foundation Materials management

· Foundation accounting

· Financial Planning and Analysis

· Internal Audit Services.

Out of all these six sub-departments, Financial Planning and Analysis department helps in carrying out the important tasks of insurance payments and Private pay analysis. As already said this organization is research based with no profit methodologies so the biggest task is about the funding flow, organization has to maintain the productive outcome of carried researches in order to have the constant flow of funds. Mainly mayo Clinic gets its funds through international health care departments, which contribute in the medical researchers in order to attain better human health. All of the given six sub-departments of finance are further divided in to more sub departments; all of them have their respect6ive operations in order to carry.

Mayo Financial Services

It has four sub-units which are responsible for the funds collection for the organization. This part is responsible for collecting the funds from international bigger health care organizations, then that fund is further divided in to the pays of work force along with the research projects. Along with the research projects this departments also deals with patient collection and customer service, private pays of the complete work force, and insurance payments of the overall organizations.

Research Issues

Research issues in this organization are different as compared to the research issues in other type of organizations. Mainly research issues lead towards the idea of having poor outcomes of the researches or having no outcome at all instead of putting a lot of funds in a respective research. Another type of research issue is when scientists are not sure that how to proceed further. But here research issues more of ethical issues, where different people with different styles of medical practices combine and create different types of ethical issues based on different moral foundations (Mielke, 2013). In short, research issues are more of ethical issues where it is difficult to bring every working physician to collect over the same point and same issues.

Quality and Ethics

In case of Accreditation, Mayo Clinic is considered as one of the best medical related research institute. According to the rankings of United States’ News and World Report, Mayo Clinic is considered as one of the best medical based research institute. This raking is based on the 2015 research reports, while back in 2009 Mayo clinic was given the award of healthcare unite, which has always given quality results with no compromise over the costs (Strongosky, 2016).

Regulations: Mayo clinic overall stand out as a research institution. But when it comes to its core regulations this clinic has divided its responsibilities in three major portions, Patient care, education and research. This organization not only works on the principal of contributing in the healthcare system by providing the valuable researches but also contributes in the health care system by entertaining overall one million patients at its clinics. This helps in providing highly specialized medical care within reasonable charges. As Mayo Clinic is a big offender of fee or service kind of payments. It pays its doctors only of a fixed amount of payment by the end of month instead of giving them payments according to the number payments. This eliminates the factor of seeing patients in large numbers without giving them a proper attention.

Ethical Issues: Another ethical issue which is a main concern here is that limited number of clinic with limited capacities only allows limited number of patients to get specialized health care with in low prices. This is a main ethical issue which makes many patients unhappy as many of them don’t get the chance of getting treatment from the Mayo clinic. Here the management of organizations has its own reasons, as the medical service capacities are limited but the number of patients (especially those who needs specialized attention) is very large. This gives birth to the conflicts, main management department of mayo Clinic works over the principal that if many people of same diseases like cancer or other deadly diseases are there, then young people would get treatment the first. It might be considered as highly un-ethical according to many other people of the society. But the management says that oldies have already lived their life in a lot better way, so young people deserve more to live a healthy life so that they can contribute in the healthy atmosphere of the society. This is all about the perception of the person looking at these issues, as someone has to decide that who will get the treatment and who will not. Because of the limited services right now, Mayo Clinic is also working over expanding its services with more clinics and more availability of doctors so that the issues of seeing less number of patients can be resolved (Hart, 2012).


Brand recognition: mayo clinic is strong in its brand name. Although ethical issues like who will get the treatment and who will not, have led its name in to negative lime light but cleverly the positive points of mayo clinic are just too strong to ignore. For example, first of all it is one of the first kinds which provide specialized treatments in a very affordable way and also within the limits of maintaining the quality of the treatment. Positive word of mouth also helped a lot in maintaining its brand quality. But positive word of mouth, started with the social media campaigns of Mayo Clinic. This played the biggest role in the brand building of mayo clinic, apart from this mayo clinic also got positive word of mouth through the international recognitions because of its quality work and services. International number one raking in all the existing health care systems helped this organization a lot in building its brand name.


This organization works over the strategy of providing quality results in case of education, healthcare treatment and research which automatically gives it its brand status. Brand name is famous because of its real brand status in the health care industry. Apart from this, this organization has followed the strategy of having better brand name though the positive word of mouth spread of social media. Mayo clinic is a non-profit research organization which supports the medical research and due to bigger research magnitude, this organization is considered as one of the most highly ranked medical research institutes. The point of being non-profit and working only in order to contribute in the betterment of health care system, gives it highest positive edge in its brand building strategies (Justice, 2013).

Community and employee involvement: community involvement involves the involvement of all the fund providing organizations while on the other hand overall public support of people because of the positive contribution of this organization adds to the community involvement towards this organization. Employee involvement is different in this case as it only attracts people who are genuinely interested in contributing in the betterment of healthcare system. Money spinner employees don’t show much involvement in this organization.

Part 4- Impact of Economic and Outside Influences to the Organization

Mayo Clinic is a non-profit organizational healthcare institution based in Rochester, Minnesota. The organization is considered as a medical practice center and it is the first and largest of its kind. Mayo Clinic has managed to employ more than 3000 physicians and more than 50,000 healthcare staff. The organization usually employs tertiary care to treat patient. The organization receives thousands of patients annually due to its quality service from the skilled staff. The number of patients visiting Mayo Clinic has been growing tremendously from year to year thus, the profits (Starr, 2000).

Mayo Clinic was founded by Dr. William Mayo in 1864 in Rochester, Minnesota. Mayo Clinic is considered to be the largest hospital and a medical practice area. According to the 2014 / 2015 U.S News & world report, Mayo Clinic was ranked the best hospital. Mayo Clinic has been voted among the best hospitals for over 20 years. Mayo Clinic has been able to open up healthcare campuses in various areas in the United States of America. For instance, Mayo Clinic has opened campuses in Florida, Arizona and Wisconsin. The institution is involved in its core missions such as providing patient care practice. This program has helped hundreds of patients and staff who visit Mayo Clinic. Mayo Clinic recognizes the patient as the most important asset to a health facility and therefore Mayo Clinic has always administered quality service t her patient. The organization is also involved in research and education (Reid, 2009).

Recent economic studies show that Mayo Clinic is involved in $22 billion healthcare spending nationally. The study shows that in Rochester alone, Mayo Clinic was responsible for spending more than $9 billion. The organization also has an economic impact in its Arizona campus with a spending of more than $1.5 billion. Mayo Clinic has therefore impacted on the national and world economy positively. This is evident since the organization has been awarded with the Impact award (Starr, 200).

Mayo Clinic has been a world economic driver especially in the creation of Jobs, research and education. The organization has employed more than 50, 000 healthcare practitioners who come from different regions of the world. The organization also serves more than 100, 000 patients annually from different areas of the world. This fact has enabled the organization to grow tremendously and has great impact in the economy. There are hundreds of local residents who are volunteering at the Clinic because the Clinic is ranked as one of the best places to work in. the economic impact analysis has proved that Mayo Clinic has had a great economic impact nationally and internationally. Reason is everything the Clinic does from job creation to research and business development in the health sector. The organization’s work has provided job opportunities to different skilled personnel and this has been and economic engine nationally (Tuohy & Glied, 2011).

Research has proven that for every dollar spent by Mayo Clinic, generates at least 2 dollars to the national economy. The organization also generates federal tax which amounts to more than $1.9 billion (Reid, 2009).

All service in Mayo Clinic aims to administer the best and quality service and care. Mayo Clinic aims at delivering quality service and care using their vast resources for example skilled manpower. This has not been a challenge for Mayo Clinic. This is because; Mayo Clinic has the best health practitioners who do a very good job. Moreover, Mayo Clinic has volunteers from the local residents who provide great services as well. The volunteers also save a lot of time by doing the extra care service delivery required (Tuohy & Glied, 2011).

Mayo Clinic has also been able to do research and education to assist their service delivery. The research enables the organization to use new ventures and skills for providing quality services. This has been a great achievement for the Clinic since it has presented new opportunities for them. The education is mainly delivered to the health practitioners. They are able therefore to provide great and quality service as expected. Mayo Clinic has been able to preserve the values which define the healthcare sector and provision of quality care. The organization is able to use its resources very well to provide the health care services. They are able to connect with the patients or the communities and thus, they understand what the patient is expecting from them. In providing their care service, Mayo Clinic takes into considerations the social impacts. Thus, they are able to manipulate the services to provide development and a sustainable care model (Reid, 2009).

Health care reforms have been a vital move in providing quality health care services to patients. There have been various changes in the health care systems due to the health care reforms. Due to the health care reforms, there has been emphasis on the provision of quality service to patients at a lower cost (Gruber, 2001). The changes caused by the health reforms have caused various health practitioners to change their care model. For Mayo Clinic, the health reforms are familiar. This because, the health care reforms have care models which are similar to those of Mayo Clinic. This means that Mayo Clinic works in line with the health reforms. Mayo Clinic integrated health care system provides quality services to patients as required by the health reforms. This is because the health practitioners in Mayo Clinic have put emphasis on service provision and not on profit making (Starr, 2000).

Mayo Clinic is also able to increase the value of the quality of services they provide and at reduced cost. The organization provides quality services and care at the lowest cost possible. This factor has also been made possible by the volunteers at the organization. On the other hand, Mayo Clinic refutes some of the health reforms or Obamacare. According to Mayo Clinic, Obamacare has not been able to link the doctor’s fee to the work they do and the health care provision costs. The organization gears for such reforms to be evaluated and changed (Gruber, 2001).

Mayo Clinic has various regulations which enable the organization to work very well with in provision of quality healthcare. The regulations require the staff, volunteers included to work with integrity and compliance (Reid, 2009). The staff is required to work with honest behavior towards the patients and ethical behavior in the work place. The Mayo Clinic has various regulations which have enable them to work closely with the patient. The organization is able to provide safe, quality care with utmost integrity and ethical behaviors. This fact has enabled the organization to grow tremendously in the health care system nationally and internationally (Tuohy & Glied, 2011).

Mayo Clinic has been able to provide quality and great services to patients around the globe. This move has enabled the organization to grow tremendously in the recent past. The organization has grown to be the best medical practice especially in the United States of America. Thus, the organization has grown to be responsible of considerable spending thus, impacting the economy. Mayo Clinic has had great impact on the national and international economy due to creation of jobs, influencing the tax revenue and use of sustainable health care model for her patients. Thus, the organization has recorded growth of the thousand patients they serve annually (Reid, 2009).


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